In order to ensure a safe and healthy environment for all of our guests, all new customers must complete the entire registration process prior to scheduling any of our services.  This includes a completed registration form, proof of vaccines and good health, a credit card on file, and a successfully completed Meet & Greet.  You can learn more about this process by visiting the REGISTRATION section of our website.

ABSOLUTELY!  ALWAYS!  All of our daycare and boarding guests who participate in group play are never left alone.  They are always supervised.  The only time that your dog is ever left alone is when s/he are in their individual kennels napping or eating.

The Meet & Greet is an opportunity for us to evaluate your dog to ensure that your dog and this type of group environment are compatible.  It's an all day process during which we make sure that your dog is a) not aggressive towards people or other dogs, and b) able to manage the stresses that exist in a group setting.  

We work hard to create a very controlled environment, to give new dogs the greatest opportunity to succeed.  So we only accept a limited number of new dogs each day.  Once we receive your registration form and confirm that all vaccinations are current, we’ll contact you to schedule your Meet & Greet.  We’ll choose a day and a time that works for you.  We ask that you leave your dog with us all day long so that we have the opportunity to thoroughly evaluate him/her in a variety of different situations.  

There sure are!  All of our facilities have large outdoor play yards that the dogs get to play in, all day long, weather permitting.  Come by and check them out!

While reservations are not required, they are highly recommended for both daycare and boarding. Boarding is on a first come first served basis. We often fill up weeks/months ahead of time on holiday weekends and during the summer. So we highly recommend that you make boarding reservations as far in advance as possible.

Daycare reservations are also highly recommended. We’ll usually accept a limited number of walk-ins for daycare. But please keep in mind that we can only accept as many dogs as our facility safely allows. So walk-ins always risk being turned away due to lack of space. Dogs with daycare reservations are guaranteed a spot!

No way, José.  All of our guests are very carefully screened prior to being permitted to use our services.  Dogs who display aggression to people or other dogs are not permitted to use our services.

She certainly doesn’t have to.  Our group play for both boarding and daycare guests runs from 7am to 7pm.  Our boarding guests go into in private kennels for their meals  and our daycare guests go into private kennels for a mid-day nap.  That is the only time our guests are required to rest.  The rest of their day is spent in play group.  And while in play group, dogs are very good at self-regulating.  Dogs who want to play the day away can do just that.  And dogs who want to rest occasionally, or frequently, can do just that as well.  Daycare doesn’t mean that we force dogs to play.  It simply means that we provide them with the opportunity to play.  And all dogs want/need different amounts of play/rest.

We ask that all of our guests, both daycare and boarding, are checked in by no later than 12:00pm.  We assure you that there is a method to our madness.  This is not an arbitrary rule.  Our animal management program is very carefully designed to keep our guests safe and the timing of our guests’ arrivals plays a large part in those efforts.

You can pick your dog up anytime before closing time.  Please see the left side of this page for the hours of the facility that you attend.  Boarding dogs get to play for FREE until noon on the day of check-out.  Check-outs after noon will incur an "extended-daycare" fee. 

Simply give us a call as soon as you know this to be the case and we’ll be more than happy to board your dog overnight.

Please do!  It is important that your dog is as comfortable as possible while staying overnight with us.  Abruptly changing your dog’s diet can upset his/her belly and cause diarrhea and other GI issues, in turn creating additional stresses for your doggy.  For this reason, we encourage you to bring your dog’s food, a favorite toy or blanket, an unlaundered shirt, or anything else that makes your dog feel most comfortable staying away from home.  Please make sure that food is individually bagged, by meal (not by day), and clearly labeled.

There is no need to bring food for daycare.  Unless there is a medical reason that dictates the need for your dog to have three meals a day, lunch is not necessary.  At nap time all of our daycare guests will get a kong stuffed with peanut butter (with the exception of doggies with dietary restrictions or their humans with peanut allergies).  It helps the doggies transition from an active play state to calmer rest state.  They love it!

Daycare days can only be used at the facility from which they were purchased.  They cannot be transferred to a different Barker Lounge facility. 

We sure can!  In fact, it is quite common.  Many of our daycare and boarding guests make reservations for baths or groomings while they are here for daycare or boarding.

Absolutely not.  You can expect no surprises on your bill.  What you see is what you get.  Our boarding price includes EVERYTHING: Play time all day long, any medication that needs to be administered, all the TLC in the world, and anything else that you can think of.

We are extremely diligent about not allowing dogs with expired vaccinations or poor health into our facility. All dogs must be in good health and current on all vaccinations. But even with the most diligent care, doggies can still get sick while in our care…just like a child at daycare or school. All that we, as pet care providers, can do, is make sure that it is handled responsibly and transparently.

Any dogs that we suspect of being ill are pulled from group play and put into an area where he/she cannot infect other dogs, and where they are comfortable and cared for. You will be immediately notified to make arrangements to have your dog picked up and appropriately cared for.

We take the health of our guests very seriously and you have a right to expect that we will always do what's in the best interest of your pet.  We hope that you understand though, that as is the case in any group setting (with children, dogs, etc), the chances of a dog getting ill naturally increase and this is an inherent risk that you accept by using our services.

 While Canine Cough is comparable to nothing more than the common cold, it is important that you take a minute to read the information below so that you are have the opportunity to make an informed decision when choosing whether or not to leave your pet in any type of environment in which there are groups of dogs, ours included.

 

Canine Cough (often misleadingly referred to as Kennel Cough) is most easily understood when making the analogy to the flu, or the common cold, in children. It is an upper-respiratory disease that is most often spread through the air, but can also be transmitted on hands or clothing.

The incubation period is roughly three to ten days. This means that a dog can be infected without showing any symptoms for three to ten days. And, an infected pet may be contagious for three weeks after showing the first signs of illness. This is one of the reasons why it is very difficult to control in pet care facilities.

The main symptom is a hacking cough, sometimes accompanied by sneezing and nasal discharge, which can last from a few days to several weeks. Although this coughing can be very annoying, it does not usually develop into anything more serious. However, just as with a common cold, it can sometimes lower the dog’s resistance to other diseases making it susceptible to secondary infections. So often times your dog’s veterinarian may put your dog on antibiotics to prevent any secondary bacterial infections. This is why we suggest paying a visit to your vet if you suspect your dog has Canine Cough.

The more frequently a dog visits a pet care facility, the greater the chances that he/she will acquire immunity to the illness. So even during a widespread breakout, only a fairly small percentage of exposed dogs are usually affected.

From our experience, Canine cough most often affects dogs who are new to our facility, dogs who visit infrequently, young puppies, geriatric dogs, or any other dogs with potentially compromised immune systems. This is not always the case but rather the patterns we have observed over the years.

We’ve gone to great lengths to build an Animal Management Program that is unparalleled in the pet care industry…a program that is focused, above all else, on the safety and well being of your dog. It involves not just proper group management, but also canine stress management, understanding group dynamics, proper acoustical management, facility engineering, your doggy’s daily routine, group leader assignments, dog grouping, procedures and protocols, and much more!

We also use a proprietary employee-training program, as well as continuing-education and ongoing testing for our staff to ensure quality employees at every level. Only employees who successfully keep up with our program, pass their tests, and meet carefully designed standards are permitted to care for your pets.

Beyond this, all of our doggy guests are carefully screened in order to be permitted to participate in group play. Once permitted to use our services, these dogs are grouped in a very calculated fashion that requires years of experience and Barker Lounge know-how in order to be done properly.

In other words, we take the safety of your pet very seriously. That all being said, dogs, by their very nature, are unpredictable. Despite the greatest amount of care and foresight, confrontations occasionally do happen. It’s a risk that is inherent in any group play environment. Just as you have a right to expect us to provide the best possible care for your dog, we hope that you understand that we too, expect you to accept these inevitable risks associated with that care.

When incidents/injuries do occur, you will be contacted promptly to be informed of the incident as well as how it is being handled. If at any point we believe that any dogs in our care are a danger to our staff or our other doggy guests, they will not be permitted to return.

The opportunity to care for your pet is something that we take very seriously and while it’s an impossibility to guarantee that there will never be incidents involving your pet, we can guarantee that they will always be handled responsibly and with transparency.